Authentic Diamonds, Gems and Jewellery.

Terms and Conditions

www.virtueeternity.com is the website and online cart of Virtue Eternity Limited a company registered at the address:

Registered Office: 63 / 66 Hatton Garden, Fifth Floor, Suite 23, London, EC1N 8LE, UK.

Shop: Virtue Eternity, Unit R6, Boutique 36, 36 Hatton Garden, London EC1N 8EB, UK

Contact us: hello@virtueeternity.com only for a quick response. Kindly do not use above address for returning your products, read the FAQ’s.

All orders are processed from our UK office only. All goods are shipped from UK Only.

(The www.virtueeternity.com are referred to in these Website Terms as ‘we’ or ‘us’ or ‘our’)

And (The customer is referred as ‘You’)

If you have any queries, please email us hello@virtueeternity.com and we will get back to you at the earliest.

Who can shop

  1. You must be 18 years or older. Any person who has debit and credit cards / paypal on his/her name.
  2. When you purchase product from www.virtueeternity.com you are agreeing to the policy of the website and if you are not agreeing to policies, you can consider not to purchase product from www.virtueeternity.com .

Use of a Website

We have built this website to sell our range of products online in UK and Worldwide marketplace. We reserve all the rights to graphics and pictures of products. Website graphics, contents, product descriptions and images are subjected to copyright, trademarked. Visitors can view website and content should not be copied or distributed for business purpose. You consent to be bound by these terms and conditions when you visit our websites and if you are disagreeing with any of the terms. Please do not use the website.

PRODUCT DESCRIPTIONS AND PRICING INFORMATION

All Product portrayals and descriptions appeared on the Website are given in accordance with the product for representation purposes. Actual Products may vary.

  1. All the product prices on the website are in GBP
  2. Product price on the website are inclusive VAT (value added tax).
  3. We reserve the right to change the product prices, information and remove listed products without giving any prior information.
  4. Some mistakes are bound to happen and if we found out that the product you have purchased is not accurate, we have the right to cancel the order only after informing you.
  5. If for some reason product is no longer available after your purchase, we may attempt to get in touch with you to advise you to buy another product and to cancel your order.

Order

  1. All orders are processed from our UK office ONLY.
  2. You can purchase any product from the website and the order will be subjected to availability.
  3. You can search the product from given categories on the website.
  4. The product which you have bought you can see the details of pricing and product on the cart page.
  5. Conformation email will be sent to you, when you placed the order and the amount which is credited from your credit/debit card and paypal.
  6. We may not acknowledge your request if a product you have purchased is out of stock, we can’t authorise order if we fail to get payment from your bank, or we suspect any fraudulent activity on the placed order.
  7. Due to money laundering policy we must request your identity.

Free Worldwide Shipping policy

We provide free shipping to all over UK, US and Worldwide. Once the order placed which are made to order, we will inform you before we ship your products which will be tracked and recorded delivery. Kindly note some countries time to time has some import restrictions, we will let you know accordingly if any with your country as pe the delivery address.

Should there be any issues with the delivery of your item, Virtue Eternity will notify the relevant delivery service and open an investigation on your behalf.

If you received damaged product in transit you should notify us within 24 hours of receipt of the products, you must return the product in 14 days from you received the product. If you fail to do so, returns within stipulated time the claim will not be accepted by us. We will replace the products for you, but we do not refund.

PAYMENT

You can make payment for your purchase by credit or debit card. Credit Card / Debit Card Payments and PayPal. If the purchased items are not available for any reason, we will refund the amount within 7 days.

We do not save any debit card or credit card detail and we also do not sell or share your debit card and credit card payment details with anyone. We use hosted payment gateway known as Stripe, this ensures we don’t see, nor save or not retain your card information.

CANCELLATIONS OF ORDER / RETURNS

After placing an order, you have right to cancel until the product is not dispatched i.e. within 48 hours of placing order. Kindly read the FAQ’s. We don’t take any returns kindly read the FAQ’s.

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